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Terms & Conditions

This website is the property of Sun Homes Overseas Ltd. By visiting this website you agree that you consent to and are bound by the following terms and conditions:


By booking a property through our website and through Sun Homes Overseas Ltd for properties in Egypt, you agree to be bound by the terms set out in these terms and conditions.

Sun Homes Overseas Ltd and (hereby referred to as SHO) arranges bookings of properties and services as an agent of the property owner and / or service provider concerned. When you book a property with SHO you enter directly into a contract with the owner of the property and / or service provider(s) concerned. We are responsible for the administration of your booking, but, except where otherwise stated, does so solely on behalf of, and as an agent of, the property owner / service provider.

In order to book an apartment to rent you must firstly make an enquiry on the website. We will then confirm availability of the property and the price. The party leader must be at least 21 years of age.

In order to confirm the booking of an apartment you must pay a booking fee which will also act as your bond. If you do not pay a holding deposit your booking cannot be guaranteed and you will not be given access to any apartments. Your booking may require an initial deposit to confirm the booking as well as a security deposit or bond to cover against breakages.

On arrival our representative will carry out an inventory check of the apartment. On your departure the inventory will be-re-checked and your security deposit will be refunded. Refunds of deposits are free of charge, however there may be bank charges incurred when sending refunds to foreign bank accounts. If there are any damaged or missing items within the property, you will lose your bond. You agree that if the damage has cost more than the bond paid, you will pay the outstanding repair/replacement costs within 7 days of receiving an invoice from SHO.

Once your booking is confirmed you will be given the option to pay the balance of your rental rates either before arrival by bank transfer, or in person to your local representative. If you fail to pay you will not be given access to the property and your booking will be cancelled. For certain properties you may be asked to make an additional security deposit on your arrival.

All apartments are subject to availability. If for any reason we have been unable to allocate you the apartment you have booked, we will endeavour to find you a replacement apartment of a similar specification. If you are not happy with the replacement then you will be entitled to a full refund.

Except where otherwise stated in these conditions the owner and SHO shall not be liable, jointly or individually, for any changes, cancellation, effect on your holiday, loss or damage suffered by you or for any failure by the owner and or SHO to perform any of their respective obligations to you which is due to any event(s) or circumstances beyond the reasonable control of either the owner or SHO ( referred to as ‘Force Majeure’ in these conditions ) By way of example, force majeure includes fire, flood, exceptional weather conditions, terrorist attack, epidemics, destruction or damage of the property by any cause other than negligence by the owner or SHO , and all similar situations. In appropriate cases for example when your booking has to be cancelled before departure due to ‘force majeure’ SHO , on behalf of the owner, will however refund all monies paid by you to SHO for your booking. No compensation, expenses, costs or other sums of any description will be payable by either the owner or SHO.

Changing your booking

If you would like to change your booking after you have confirmed a previous booking, then you must inform us as soon as possible. We will endeavour to change your booking depending on availability. There may be a cancellation charge (see below) and there will be an administration charge of £25/250 EGP/€30/$45.

Utility Charges

For long term rentals you will be responsible for payment of your utilities in person to the management team on site. Certain complexes carry a fixed fee charge for utilities. You should confirm the charges before entering into any agreement.

Short term rentals normally include utility charges, however certain properties do not. You will be informed in advance if there are any extra utility bills on top of your rental.

Checking In and out

Standard checking in  times are Monday to Friday 10:00am to 18:00pm. If you are arriving out of work hours then there may be a late check in charge.

Check out times are by 11:00am on the day of exit. By special arrangement we can arrange extended or late checkouts and there may be an extra charge for this.

Cancellation Charges

  • Up to 1 month prior to your arrival date: No cancellation charge
  • Within 1 month of your arrival date: 100% of the booking fee

Deposit/Security refunds

  • Deposits paid in cash will be refunded on full on exit provided the property /inventory has no issues
  • Deposits paid by Paypal or bank transfer may have bank charged deducted before return.


Sun Homes Overseas is providing this website on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. We make no representation or give any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses, of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free.

Particulars (including price), specifications, pictures and artists impressions of any property, home, building, location or development are given in good faith and believed to be correct but they do not form any part of any offer or solicitation and are intended only as a general guide.


We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

We recognizes the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

You agree that we may collect, store and use information about you in accordance with our privacy policy (see below). You acknowledge and agree to be bound by the terms of our privacy policy.

What Information Do We Collect?

1. Personal Information You Choose to Provide

When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

2. Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.

How Do We Use the Information That You Provide to Us?

We will only use the information you provide us with to supply you with useful information relating to property overseas. This information will be used to communicate with you by post, email, telephone. We will not pass your information to ANY third party companies without prior consent from you.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How Do We Use Information We Collect from Cookies?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our Commitment To Data Security

Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Acquisition or Changes in Ownership

In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

Policy Modifications

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

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